Last July, my grandparents and I booked flights with Ryanair to go visit family in England. Granny and Granddad had flown to London Gatwick a number of times via Cork so were apprehensive when I told them that for this trip we would be flying from Dublin.
Terminal 1 in Dublin Airport can be a challenging experience for your average traveller but for individuals with reduced mobility the task of navigating through the terminal can be a stressful and daunting task. (Granddad will tell you himself, "I was born in nineteen turty wan and I'm
This trip through the airport was going to be a nightmare, right?
Wrong!
That was before I heard of OCS. OCS are a dedicated and experienced team working at Dublin, Cork and Shannon airport providing a wonderful support for passengers with reduced mobility. All personnel have been Garda vetted and checked by the Department of Transport to ensure that each passenger is treated with utmost care and dignity while they travel. OCS have points at various locations around Dublin Airport where passengers may avail of wheelchairs, buggies or ambi-lifts. This service is completely free of charge!
.JPG) |
| Granny and Granddad on the buggy to the gate. Thanks @OCSIRELAND |
I rang OCS the day before we flew to inform them that my grandparents would need assistance the following day. At the entrance door to the airport, we easily found the OCS point to the left of the door. There, the friendly and efficient staff took my grandparents flight details and located a wheel chair for Granddad. I wheeled Granddad to the gate- the OCS staff were more than willing to do so if necessary- and on the other side of the security check, my grandparents were able to jump on the waiting buggy to take them to the boarding gate.
The entire journey alleviated a lot of stress and anxiety that my grandparents were feeling about the trip and this is down to the professionalism and care taken by OCS's staff. Thank you @Ocsireland
Call OCS on +353 1 8145906
No comments:
Post a Comment